Can't create an account, help please.
Online Magic forum
Posted on Nov. 20, 2013, 6:40 p.m. by Standenmeier
Hey guys. So, I've been trying to create a new account at MTGO and I have been facing a few problems, here's my post on wizards official forum, which has no answer so far:
Hello.I've been playing MTG for some time, and now I'm moving to MTGO. Anyway, to start off, I'm from Brazil, and my payment method is Paypal, I have had my paypal verified for years now and been buying online stuff with it for a long time, so I'm pretty sure this is not a problem with my Paypal or whatever.
I downloaded the client normally and went on to try to register my account, alright, after I write all my data, I click to Checkout with Paypal. then I get this error:
Error Unknown Error
We're sorry, but we could not complete your order. Please verify your billing address and payment information are correct and try again with a new username. If you continue to have problems, contact our Game Support team.
I have sent an email to the support team and I still got no answer, but perhaps someone here can help me out, I've tried creating an account on another computer, other browsers, other internet far from my house, and nothing seems to work, help me, please.
Just to make things clear, I haven't made an payment, my payment did not get denied, I just can't even get past the checkout step.. anyone got any idea or been through the same problem? I've looked everywhere and can't find any answer
I would think user name as well. You can call the Wizards support number from the Wizards site and they will help you out and get you going. International call may be expensive though might want a phone card or something.
ljs54321 says... #2
Because the error message you received tells you to verify your info and try again with a new username my first thought would be that the username you selected is already taken.
November 20, 2013 11:30 p.m.